Event Terms & Conditions

1. Ticket Purchases & Bookings

a. All event tickets must be purchased in advance through our approved booking channels, unless otherwise stated.

b. Ticket prices, inclusions and any additional booking fees will be clearly displayed at the time of purchase.

c. A booking is only confirmed once payment has been successfully processed and an email confirmation has been issued.

d. Tickets are subject to availability and may be limited in number. Where applicable, tickets are allocated on a first-come, first-served basis.

2. Ticket Validity & Admission

a. No physical ticket will be issued unless otherwise stated. Your booking confirmation email will serve as proof of purchase and should be presented on arrival.

b. Admission is strictly limited to guests with a valid booking.

c. Bistro on the Quay reserves the right to refuse admission where necessary or appropriate.

3. Customer Cancellations, Refunds & Ticket Exchanges

a. All event ticket purchases are final. Once a booking has been confirmed, tickets are non-refundable and cannot be cancelled for a refund, including where a guest is unable to attend for personal reasons or changes their plans.

b. If you are unable to attend an event for any reason, no refund or credit will be offered, and Bistro on the Quay is under no obligation to resell or reallocate your ticket.

c. Ticket exchanges or transfers to an alternative event are not guaranteed and will only be considered at the sole discretion of Bistro on the Quay. Any request must be made directly to our team and is subject to approval and availability.

d. Where an exchange or transfer is agreed, it may be subject to an administration fee and/or any difference in ticket price. Any approved exchange will be confirmed by our team.

e. Tickets cannot be transferred, resold or exchanged without prior agreement from Bistro on the Quay.

f. These conditions do not affect any statutory rights you may have under applicable consumer law.

4. Event Inclusions & Additional Purchases

a. Each event will have specific inclusions, which will be detailed at the time of booking.

b. Any additional food, drink or other purchases not included within the ticket price must be paid for separately.

c. Event inclusions cannot be exchanged for cash or alternative items unless expressly agreed by our team.

5. Dietary Requirements & Allergies

a. Any dietary requirements, food intolerances, allergies or special food requests must be communicated to our team at the time of booking, or no later than 48 hours before the event, unless otherwise specified.

b. While we will always endeavour to accommodate dietary requirements wherever reasonably possible, we cannot guarantee that all requests can be fulfilled.

c. Our kitchen handles a variety of ingredients, including all major allergens. Although reasonable precautions are taken when preparing food, we cannot guarantee that any dish is completely free from traces of allergens or that cross-contamination will not occur.

d. Guests with severe allergies or specific dietary requirements are strongly advised to contact us before booking to discuss their needs and establish whether we can safely accommodate them.

e. Bistro on the Quay reserves the right to advise where a particular dietary requirement or allergy cannot be safely catered for. We will always aim to communicate this as early as possible.

f. Unfortunately, we may be unable to accommodate dietary requests or allergy information received less than 48 hours before the event.

6. Event Changes & Cancellation by Bistro on the Quay

a. Bistro on the Quay reserves the right to make reasonable changes to event timings, schedules, menus, entertainment, suppliers or other arrangements where necessary.

b. In the unlikely event that we need